Refund Policy
Last updated: October 4, 2026
Digital report delivery
Vehicle history reports are digital products. After payment verification, a report is generated and a secure link is sent to the purchaser email. Generation or email delivery can fail; contact us before placing a second order for the same VIN.
When we will review a refund
Request a refund within 7 days of purchase. We review each request using the order record and the issue reported. A refund may be appropriate if we cannot deliver the paid report after reasonable support attempts, a technical fault on our side prevents access, or you were charged twice for the same order.
If a report was successfully delivered and accessed, a change of mind or dissatisfaction with the records available for that VIN will not normally qualify. This does not limit a refund or other remedy required by applicable law.
Incorrect or incomplete information
Vehicle data comes from independent sources and may be incomplete or updated later. If you believe a report contains an error, send the VIN, order reference, and specific entry in question. We will investigate what the provider supplied and explain any available correction or next step. A data dispute does not automatically establish refund eligibility.
How to request help or a refund
Email support from the purchaser address or use the Contact Us form. Include the order reference, VIN, purchase date, and a short description of the problem. Do not send card numbers or passwords. We may ask for information needed to verify the purchase.
Approved refunds
If approved, we initiate the refund through the original PayPal transaction or payment method where available. The time for funds to appear depends on PayPal and the payment provider. We will confirm the outcome to the purchaser email.
Policy changes
We may update this policy by posting a revised version. The policy in effect when you purchased the report applies to that order, subject to applicable law.